General FAQs
Batteries and chargers that come with reconditioned tools may be new or used. We do not know the history of the tools, batteries or chargers that we receive...
Fri, Feb 21, 2020 at 12:24 PM
All reconditioned tools, batteries and chargers are covered by the one year manufacturer’s warranty. This warranty is through the manufacturer and you must ...
Fri, Feb 21, 2020 at 12:32 PM
BigSkyTool offers a 60 day customer satisfaction return policy. If for any reason you are not satisfied with your order simply follow the return policy inst...
Fri, Feb 21, 2020 at 12:36 PM
If you do not see an item that you are interested in on the website that simply means that item is out of stock and we may be awaiting more from the manufac...
Fri, Feb 21, 2020 at 12:38 PM
We apologize but we are unable to conjure the tool genie and provide three wishes. If you do not see the item on our website that you are interested in. Kee...
Fri, Feb 21, 2020 at 12:39 PM
Please remember technology is your friend but mostly ours, we do try to provide the electronic manuals on our website. We do not ship owner’s or parts manua...
Fri, Feb 21, 2020 at 12:39 PM
At the time you place your order, an email will be sent to the address you provided when you placed your order. It is very important that your email address...
Fri, Feb 21, 2020 at 12:40 PM
Your order will be assigned a tracking number which will be emailed to you. You should visit the shippers site and enter your tracking number to be aware of...
Fri, Feb 21, 2020 at 12:40 PM
No, you do not need to register your tool(s) for warranty. Your proof of purchase will be emailed to you and this is the only requirement for warranty claim...
Fri, Feb 21, 2020 at 12:41 PM
We do strive for excellence here at BigSkyTool! Should we fall short, we do apologize we are merely humans. BigSkyTool will not be able to honor any promo...
Fri, Feb 21, 2020 at 12:42 PM