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How Do I Receive BigSkyTool Reward Points?
Do Reward Points Expire?
Batteries - New or Used?
Item(s) on Backorder or Out of Stock?
What if I do not see the item I want on your website?
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How long will the delivery take?
Can I Pick Up My Order?
What is the difference between Fed Ex overnight and express saver expedited shipments?
How soon can I expect my reconditioned item?
Why is the Shipping Price So High?
How do I opt out?
Information safety and security
Customer Satisfaction - Return Policy
Customer Satisfaction - Return Policy (Non-Defective Items)
How to Return a Defective Reconditioned Tool
Return of Defective Hitachi Reconditioned Tools Within 60 Days of Purchase
Troubleshooting Reconditioned Tools
Charging Batteries with UC18YFSL Charger
Battery Chargers for All Cordless Nail Guns
Blowers/Chain Saws/Outdoor Power Tools
D10VH2 and D10VH2M - Rattling Noise When Slowing Down
Grinders/Sanders & Polishers
C10FSHCM vs. C10FSHSM What is the Difference?
Gear Driven Miter Saws
C10FSHSM - Wobbling
Missing Nose Cap
My Cordless Nail Gun Stopped Shooting Nails
NT1865DMA - Nail Gun Does Work
Where Are The Batteries for My Cordless Nail Gun?
Flashing Light on Battery Charger of Cordless Nail Gun
Hitachi and Metabo-HPT Tool Warranty
Hitachi and Metabo-HPT Warranty
Help Desk Software