We receive unrepaired tools directly from Hitachi. We know that of those tools a certain percentage will be A-grades, C-grades or scrap. When an item is listed as “in stock” on our website, that simply means that we currently have the unrepaired stock and a qualified technician will need to go through that stock to determine the A, C grades and scrap.
We do always have a small percentage of the repaired items from that stock available and on hand for fulfillment. In most cases, we are always receiving unrepaired stock from Hitachi/Metabo-HPT, so we can produce the items that have been ordered through our website with no delays and items can ship usually within 2-5 business days from the order date.
However, there are times that our website will show an item in stock but after our technicians go through the unrepaired stock it may be determined there are no A-grades or C-grades available from that stock. Should that happen, orders could be delayed while we await the arrival of the weekly unrepaired stock or if we are advised that we will not be receiving future stock of this item, we will notify you that the item is not available, cancel and refund the order.